Terms and Conditions

 Full payment is required for projects.

Payment is agreement to Brand On Demand's Terms and Conditions 

Brand On Demand does not provide refunds for any projects! Once all items are turned in a feasible date will be agreed upon. The date will be based on our workflow and the clients wanted date.

The ONLY exception in which a refund will be provided is in the event that Brand On Demand is unable to complete the project due to circumstances beyond our control, such as sickness or unfortunate incidence. 

Please ensure that you are giving clear feedback & listing all changes for revisions. For all design projects, there is a three (2) round revision limit.  After that, all additional revisions will incur a $100 fee per round.  This is to ensure that your project can be completed in a reasonable time frame and I can maintain a steady workflow to provide the best quality of service for all clients.

Developing a vision for your business and brand is important and it is my job to help you relay that vision to your target audience.  I have no problem coming up with my own concepts, but please keep in mind our creative visions may not match and this tends to lead to more revisions and longer turnaround times than necessary. Please have some form on concept or style for your project to ensure that I can provide you with designs that best fit your brand.

Clients are required to submit all high-resolution photos and verbiage required for their project via email.  Low resolution photos will not result in the best quality design.  In the event that stock photos are required an additional fee may occur to cover the cost of image licenses. Please make sure all submitted content is grammar and spell checked. Brand On Demand will not be held liable for any copyrighted information submitted that you do not have rights to. 

Prior to project commencement an estimated timeframe will be provided. Please be advised that the timeframe is based upon business days only (Monday-Friday, excluding weekends and holidays) 

 A project will be considered abandoned if I have not heard from you within 10 calendar days. This will revoke any rights to use any of the design and/or concepts that were presented to you, unless the project has been paid in full. In the event that you wish to resume the project after the 10 day abandonment, a $25 fee will apply for graphic design projects and $40 for web design projects 

All communication regarding concepts, details and changes will take place via email so that we both have records of correspondence. 

Logo designs will always be sent in .JPG, .PNG, and .Ai format.  There will be no additional charge for the vector format as this is a required format to ensure that your logo can be scaled to any size without losing quality.

All other digital projects (flyers, business cards, website graphics, etc) are sent in .JPG, .PNG format or non-editable .PDF format.

Brand On Demand reserves the right to add all completed projects outside of any legally binding non-disclosure agreements to our portfolio or use for marketing purposes. Additionally, all completed websites will list Brand On Demand as the designer. If there is a privacy issue involved, please inform us prior to project completion.